Refund policy

Returns & Refunds

All sales are final.

Due to the rare, collectible and limited nature of many of the products offered by The Jelly Dreams, we do not accept returns, exchanges or refunds for change of mind, accidental purchases, ordering the wrong item, or dissatisfaction after purchase.

Please carefully review the product description, photographs, condition information and measurements before completing your purchase.

Damaged, Incorrect or Misrepresented Items

If your order arrives damaged, you receive an incorrect item, or an item is materially different from its description, please contact us as soon as possible after delivery at thejellydreams@gmail.com with your order number and photographs of the item and packaging.

We will review the situation and, where appropriate, provide a remedy in accordance with applicable consumer protection legislation.

Pre-Orders & Custom Items

Pre-orders and custom or personalized items are final sale and cannot be cancelled, returned or refunded, except where a remedy is required by applicable law.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable Canadian or provincial consumer protection legislation.

By completing your purchase, you acknowledge that you have reviewed the product listing and understand that The Jelly Dreams does not offer change-of-mind returns, exchanges or refunds.