Shipping policy

Shipping Policy

Last Updated: September 27, 2026

Thank you for shopping with The Jelly Dreams. We carefully package every order to help ensure your collectibles arrive safely and securely.

1. Processing Times

Orders are generally processed and prepared for shipment within 1–5 business days after payment has been successfully received.

Orders placed on weekends or Canadian statutory holidays will generally begin processing on the next business day.

Some products, including pre-orders, custom items and special releases, may have different processing or shipping timelines. Any applicable timeline will be stated on the product listing.

2. Shipping Options

Available shipping methods and rates will be displayed at checkout based on your shipping address, order size and destination.

Shipping options may include postal and courier services.

The estimated delivery time provided at checkout is an estimate and is not a guaranteed delivery date unless expressly stated otherwise.

3. Tracking

Where tracking is available, tracking information will be provided once your order has been shipped.

Please allow some time for the carrier’s tracking system to update after the shipping label has been created.

The Jelly Dreams is not responsible for delays in carrier tracking updates.

4. Delivery Times

Delivery times vary depending on the destination, shipping method, carrier and other circumstances.

Typical delivery times may be affected by:

  • Weather
  • Postal or courier delays
  • Holidays
  • High shipping volumes
  • Customs processing
  • Transportation disruptions
  • Strikes or labour disruptions
  • Incorrect or incomplete shipping information
  • Circumstances outside our reasonable control

A shipping estimate is not a guarantee of delivery by a specific date.

5. Canada

Orders shipped within Canada are sent using the available shipping option selected at checkout.

Shipping rates are calculated and displayed at checkout unless a specific shipping promotion or free-shipping offer applies.

Customers are responsible for ensuring that the shipping address entered at checkout is complete and accurate.

6. International Shipping

The Jelly Dreams may ship internationally to destinations where shipping services are available.

International customers are responsible for any customs duties, import taxes, brokerage fees, VAT, tariffs or other charges imposed by the destination country unless otherwise stated at checkout.

These charges are determined by the destination country and are outside the control of The Jelly Dreams.

Customs processing may also increase delivery times.

Customers are responsible for ensuring that their order complies with the import requirements of their country.

7. Customs Delays

International shipments may be delayed while being processed by customs.

The Jelly Dreams cannot control customs processing times and is not responsible for delays caused by customs authorities.

If customs contacts you regarding your shipment, you are responsible for responding to any requests and paying applicable charges.

8. Refused Shipments

If an international shipment is refused because the recipient does not wish to pay applicable duties, taxes, brokerage charges or other import fees, the shipment may be returned to The Jelly Dreams.

Any refund, where applicable, may be reduced by shipping costs, return shipping charges, customs fees or other costs incurred by The Jelly Dreams.

9. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete or undeliverable address, additional shipping charges may apply if the customer requests that the order be shipped again.

If the customer does not wish to have the order reshipped, any refund will be handled in accordance with our Returns & Refunds Policy and applicable law, and may be reduced by non-refundable shipping or return costs where permitted.

10. Lost Packages

If tracking indicates that a package has been delivered to the address provided at checkout, The Jelly Dreams is not responsible for packages that are subsequently lost, stolen or misplaced.

If a package appears to be lost while in transit, please contact us so that we can assist with a carrier investigation where available.

Please retain your tracking information and any correspondence from the carrier.

11. Damaged Packages

If your package arrives visibly damaged, please photograph the package and its contents before discarding any packaging materials.

Contact us as soon as possible with:

  • Your order number
  • Photographs of the exterior packaging
  • Photographs of the shipping label
  • Photographs of the damaged item
  • A description of the damage

We may require this information to assist with a carrier claim.

12. Combined Shipping

When multiple items are purchased in the same order, we may combine them into a single shipment where practical.

If items from the same order have different processing or release dates, they may ship separately.

Where an order is divided into multiple shipments, additional shipping charges will not normally be charged unless the customer requests an alternative shipping arrangement.

13. Pre-Orders

Pre-order items will ship according to the estimated release or arrival timeframe stated on the product listing.

Pre-order dates are estimates and may change due to manufacturer, supplier, transportation, customs or other delays.

If an order contains both in-stock items and pre-order items, the order may be held until the pre-order item is ready to ship unless separate shipping is specifically arranged or offered.

14. Custom Orders

Custom and personalized products may require additional processing time.

The applicable estimated processing time will be stated on the product listing or communicated to the customer before production where appropriate.

Custom orders will not normally ship until the custom work has been completed.

15. Shipping Insurance

Where available, shipping insurance or carrier protection may be included or offered with certain shipping services.

The availability and terms of any carrier insurance or protection are determined by the applicable shipping provider.

16. Shipping Delays Outside Our Control

The Jelly Dreams is not responsible for shipping delays caused by events outside our reasonable control, including:

  • Severe weather
  • Natural disasters
  • Postal or courier disruptions
  • Labour disruptions
  • Government restrictions
  • Customs delays
  • Transportation disruptions
  • Technical failures
  • Unexpected carrier delays
  • Other events beyond our reasonable control

We will make reasonable efforts to assist customers when a shipping issue occurs.

17. Delivery Dates & Special Occasions

If you are purchasing an item for a birthday, holiday, event or other specific date, please consider potential shipping and processing delays when placing your order.

The Jelly Dreams cannot guarantee delivery by a specific date unless a guaranteed delivery service has been expressly confirmed.

18. Local Pickup

If local pickup is offered on a particular order, pickup instructions will be provided separately.

Customers must wait for confirmation that their order is ready before arriving for pickup.

19. Shipping Charges

Shipping charges are displayed during checkout before the order is completed.

Shipping rates may vary depending on:

  • Destination
  • Package weight
  • Package dimensions
  • Shipping method
  • Carrier
  • Number of items
  • Applicable promotions

The Jelly Dreams reserves the right to update shipping rates at any time. Changes will not affect shipping charges already confirmed on completed orders.

20. Contact Us

If you have questions regarding shipping or the status of your order, please contact:

The Jelly Dreams
Canada
Email: thejellydreams@gmail.com
Website: www.thejellydreams.com

Please include your order number when contacting us about an existing order so that we can assist you as quickly as possible.